Customer Support

Just like your local business, it is important you offer the best customer shopping experience in new markets. The Market Engine team works closely with your business to achieve maximum customer satisfaction for your brands and products.

24/7 CALL CENTRE

Our local teams offer 24/7 real time customer support. Our call centre provides sales support and ensures enquiries are met for your shop front and products.

We comprehensively train our sales support team about your products and brands, to ensure they can offer the most detailed product knowledge in market. This enables us to help your customers in a way you would expect from your own employees

REAL TIME CUSTOMER ASSISTANCE

Buying online in Asia is different to the West, with customers seeking a lot of information before deciding what to purchase.

Our online support teams communicate with customers on inquiries and product questions in real time on messenger services.

SHOPPING CART MANAGEMENT

The Asian online customer desires to get the best bargain available and will often barter when purchasing products on E-commerce sites.

Our team is trained to manage the shopping cart price enquiries and customer bartering, whilst best protecting your product’s price points and brand equity in market.

PRODUCT RETURNS

On the rare occasion your products don’t reach customer expectations, our local team will manage customer refunds, credit notes and direct returns with the customer.

Our warehouse will work closely with your business to ensure prompt action and ultimate customer satisfaction.

EMAIL SUPPORT

Our customer service team handles all emails from your customers, and have escalation processes and structures in place to offer ongoing quality customer care and communication.